AI & Machine Learning

In communications with customers, voice-to-text technology provides AI with the necessary data to pinpoint areas for strategic investment.

Here are key insights on how to best use chatbots in the quote-and-buy process for customers.

People are afraid of what AI will be tomorrow but based on present-day terms -- and the industry is sure to change.

If even sectors known to be slow adopters are excited, the AI train has left the station. You’re going to have to get on board.

Few insurers have sufficient high-quality and correctly classified training data with which to learn AI algorithms.

Not every insurer is ready for AI, but there are several ways they can evolve so AI makes a strategic business impact.

A digital agent has interacted with 250,000 customers through conversational AI and answers 70% of all incoming customer interactions.

Machine learning is part of our everyday lives. Innovative insurers are now jumping on the ML wagon; which carriers will be left behind?