AI & Machine Learning

Machines have not taken over, nor will they. They have just greatly improved the human element of the claims process.

It is striking how many carriers cite difficulties in actually embedding AI, a technology they recognize as so integral to their future success. 

If AI can substantiate what a business adviser recommends, if that recommendation is brief yet bold, an insurer can succeed.

Insurance companies that commit to AI to the same extent as top-performing businesses could boost their revenue by an average 17%.

Without a clear vision of the problem to be solved, AI can take an organization down a long and unnecessarily winding road.

With chatbots poised to play an ever greater role, several important questions remain for insurance companies.

For AI to be powerful, we must first abandon the knee-jerk focus on making the existing process more efficient while protecting profit streams.