AI & Machine Learning

RPA, together with cognitive technologies such as machine learning and speech recognition, will bring powerful gains.

Long ago, our home appliances became electrified. Soon, they will be “cognified” because of the spread of bots and the AI inside.

Advanced robotics is going to thrust upon insurers a world that is extremely different from the one they sought to indemnify in the 20th century.

Even the most modern call centers rely on the telephone to connect with customers. As we shift into the messaging era, this is going to change.

Before we set the drones to fly, machine learning and AI need to be adopted into mainstream core software platforms.

Chatbots and intelligent automation can streamline service while providing a direct channel for communication with customers.

As odd as it sounds, chatbots can let customers communicate in a natural way with companies and greatly enhance the experience.

In the fields in which it is trained, AI exceeds the capabilities of humans. It has advanced more in three years than in the past three decades.