AI & Machine Learning

It can take a few years of steady improvements to truly redefine a company's cost structure, customer experience and position in the market.

Cognitive computing improves customer self-service, call-center assistance, underwriting, claims management and regulatory compliance.

Here is a fully automated underwriting process—solving major challenges in structuring, extracting and analyzing unstructured data.

It is easy to lose sight of the fact that we are seeing only the very tip of the iceberg in terms of how AI can transform the business of insurance.

AI dissects the anatomy of policies, benefits and premiums, but customers need a combination of science and sound advice.

Customer care powered by artificial intelligence gives insurers the opportunity to save 30% of their service costs.

Insurers need a much higher artificial intelligence quotient (AIQ), but they face a crucial talent gap among employees.

Yes, AI will change everything. But that doesn't mean the technology need be daunting, or that insurers lack the skills to tackle the challenge.