AI & Machine Learning

AI is transforming claims, but there are pitfalls. Success requires extreme discipline about identifying and addressing a single problem.

AI and robotic process automation will transform operations, customer service, risk assessment and mitigation and regulatory compliance.

One might think AI is risk-free, even though so much that has gone wrong already should cause us to be circumspect.

Insurers need to speed claims handling while reducing errors, including hiccups in scheduling. AI should play a key role.

The ability to analyze countless data points in mere seconds opens ways to assess and predict that humans simply cannot hope to accomplish.

AI is poised to profoundly change the industry, but implementation is not a one-and-done thing — it’s a journey.

Now, insurers can automate the analysis and classification of incoming text by applying machine learning and using historical data.

Research has shown automated machine classification can be 30% more accurate and could increase productivity by 80%.