Using AI for Customer Experience at Allstate By Blake Morgan Imagine having an expert mentor at your fingertips at all times. Someone who could answer questions and provide advice.
Why AI IS All It’s Cracked Up to Be By Jason Verlen Some say it’s too early to evaluate the long-term impact of AI, but it's already fundamentally changing the way auto insurers do business.
Why AI-Assisted Selling Is the Future By Roi Agababa The future lies in leveraging smart technology to streamline sales, increase conversions and have more productive agents and brokers.
AI Offers Big Step Up in Underwriting By John Cusano Cognitive robotics can address service requests from agents, anomaly detectors can flag issues and AI can spot product opportunities.
Will Chatbots Take Over Contact Centers? By Nicholas Piel Chatbots provide obvious benefits to any company with a call center. But how do consumers feel about this rapid change in customer service?
Key Challenges on AI, Machine Learning By Thiru Sivasubramanian Insurers must recognize these challenges and address them head on to start taking advantage of the new technologies.
5 Key Effects From AI and Data Science By Michael de Waal Customers are acquiring insurance policies much faster and easier with the help of automated processes.
What Will AI Change First? By Gregory Bailey Imagine a world in which bots scan a consumer’s social and digital profile to gather information and find trends and patterns.
Insurance in 2030: What Does the Future Hold? By Marie Carr In an increasingly fractured world, insurers have to cover a greater array and frequency of intensifying risks.
Tech Secret to a Combined Ratio Below 100% By Matteo Carbone Deepak Karthikeyan While large personal auto insurers have adopted telematics-based programs, they’re only scratching the surface of the potential benefits.
Insurtech Is at an Inflection Point By Tom Kussurelis Insurtech funding has been dropping since 2021 and hit a 20-quarter low in 4Q22. Will it rebound, continue on a flat path or decline further?
'Digital Twins': The Race Is On By Roger Arnemann The concept is widely adopted in manufacturing and supply chain. Insurers that integrate digital twins will significantly out-compete rivals.