AI & Machine Learning

Even the most modern call centers rely on the telephone to connect with customers. As we shift into the messaging era, this is going to change.

Before we set the drones to fly, machine learning and AI need to be adopted into mainstream core software platforms.

Chatbots and intelligent automation can streamline service while providing a direct channel for communication with customers.

As odd as it sounds, chatbots can let customers communicate in a natural way with companies and greatly enhance the experience.

In the fields in which it is trained, AI exceeds the capabilities of humans. It has advanced more in three years than in the past three decades.

We are moving to a new stage of augmented intelligence, where humans and machines learn from each other and redefine what they do together.

Detractors of artificial intelligence say it hasn't live up to the big promises. In fact, AI is everywhere -- and just getting started.

While beating the best human at Go is impressive, the hoopla surrounding AI and games perpetuates the confusion about AI’s ultimate mission.