Andrew Hellard

Andrew Hellard is an insurance customer communications management expert at GMC Software, a leading provider of customer communications management software. Hellard’s focus is on the insurance industry worldwide and its ability to communicate effectively with customers while improving operational efficiency.

Most Recent

Go Digital... but Don't Change Who You Are

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Startup culture looks at insurance and sees lumbering dinosaurs. But remember that dinosaurs ruled the earth for 180 million years.

All Articles

Ready to Comply With Fiduciary Standard?

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Every broker-customer communication will now need to be audited to determine whether it constitutes a "recommendation."

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Do You Really Have a Digital Strategy?

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To develop a coherent strategy for digital insurance, an insurer must first determine its current level of digital maturity.

Compliance Challenge in Communications

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Digital communications with customers bring huge benefits but also create the possibility for huge, instantaneous, irrevocable errors.

Six Things

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Beware the Algorithm!

By Paul Carroll

Lawyers and consumer advocates are demonizing algorithms any time a decision goes against a policy holder. Let's talk about them less.

How to Navigate Social Inflation

Facing increasingly complex claims, insurers must modernize, shift their cultures to prioritize efficiency and empathy, and seek legal reforms. 

1

Managing Loss Control With Location Intelligence

By combining historical aerial imagery, property condition data, and AI, insurers can optimize underwriting, inspections, and fraud reduction.

2

A Practical Approach to AI in Insurance

Insurers can use AI to solve specific problems without causing major disruptions.

3

AI in Insurance: Balancing Innovation and Caution

AI's potential to transform insurance clashes with the industry's risk-averse nature, creating a complex landscape for insurers to navigate.

4

Why Obesity Rates Won't Stop Rising

The government must partner with organizations and insurers to increase the availability of obesity medications.

5

How Business Rules Engines Can Slash Time to Market

The systems streamline the management of business rules, letting insurers adapt swiftly and efficiently without the need for intervention by IT. 

6

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