Leaders Rise From a Year Like No Other By Denise Garth In the first six months of 2020, e-commerce in North America as a percentage of overall commerce increased more than in the entire previous decade.
What’s Wrong With Commercial Auto? By Gary Hagmueller If we can reduce, standardize or eliminate costs associated with litigation, the industry would be in a much better position. AI offers an answer.
Incumbents Can Score an Alley-Oop! By Geeta Agarwal The COVID era has created an advantage for incumbents, changed customers’ attitudes on privacy and heightened interest in insurance.
The Digital Journey in Commercial Lines By Mark Breading Commercial lines had been left behind in the industry's wave of digital, mobile and insurtech activity. That is no longer true.
Claims Development for COVID (Part 2) By Mark Walls Kimberly George One study found that 50% of those infected were unable to work full-time six months after recovering.
Claims Development for COVID (Part 1) By Mark Walls Kimberly George This first article will cover COVID-19 claims data. Part 2 will provide more details on long-term medical effects.
Case Study on Using AI in Workers' Comp By David Bacon Taking in extra data points and thinking in a different way has let us make better decisions about how to route claims, and more.
20 Issues to Watch in 2021 By Kimberly George Mark Walls Presumptions for COVID-19 show how the line between workers’ comp and group health continues to blur.
Lemonade's 'Synthetic Agent' Nonsense By Matteo Carbone Desperate for growth, Lemonade produces another howler: A lender receiving a 16% interest rate is presented as a (synthetic) agent.
Auto Insurance in an Existential Crisis By Stephen Applebaum Alan Demers The 125-year-old, $300 billion U.S. auto insurance industry is caught between runaway inflation and strained consumer wallets.
The Promise of Continuous Underwriting By Bill Deemer Bobby Touran Typically, a risk is underwritten, bound... and forgotten. But new streams of data and automation allow for continuous underwriting.
Convergence and the Insurance Ecosystem By Stephen Applebaum Alan Demers Companies must anticipate the future, innovate beyond their core and transform their capabilities as rapidly as technology allows.