Commercial Lines

Employers must mitigate workplace transmission of COVID-19 and prepare for a range of safety challenges with the workforce and consumers.

Insurers must help injured workers on topical prescriptions and compounds.

Freight carriers face extraordinary pressure to rush essential goods to market. Traditional human- and phone-driven processes can't keep up.

The effects of a recession will change the workers' compensation market for years to come. Self-insurance programs offer a lifeline.

How companies respond to these changes in workers' comp may determine their survival in a challenging economic environment.

If insurers innovate aggressively, they have a once-in-a-lifetime opportunity to educate potential buyers on the value of insurance.

Many insurers report no changes to their plans, with some reshaping and a few accelerating but very few pausing or retrenching.

Change management, flexibility and risk management have exposed their critical importance.