Commercial Lines

I participated in many workers' comp mediations before I became a mediator but never saw a conversation with the injured worker.

Mental health has been a taboo topic in workers' comp, but we increasingly see the need to address the topic.

"Opt Out" will return, faster than expected, and with an improved concept that will quickly gain traction. We need to be prepared.

Courts have not ruled that officers must deescalate the situation before using deadly force, but is the public demanding it?

Why can't insurers meet the speed and performance of a customer experience leader like Amazon? In a nutshell, siloed legacy systems.

Like Aaron Burr, injured workers want to be in the room where it happens. Instead, they are frequently shut out of discussions on claims.

The race is on to find the next insurance credit score—and the winners (if there are winners) will gain a pricing (and underwriting) edge.

Often, new technologies and solutions are tried for personal lines first. Insurtechs are moving to small commercial.