An embarrassing error by Google's alternative to ChatGPT knocked $100 billion off its market value--because it got ahead of itself in ways the rest of us can learn from.
While investment slowed in the early phases of the pandemic, it rebounded strongly in 2021: Levels during the first half equaled the total for all of 2020.
As part of this month's ITL Focus on automation and RPA, we spoke with Nigel Walsh, managing director, insurance, at Google, about how far automation has progressed -- and about how to think about what comes next. Why automate a form or a process when you can simply eliminate it?