Going Digital

Only 25% of an underwriter’s day is spent on selling and broker engagement. They are spending entirely too much time on non-sales work.

Over 90% of respondents felt the insurance industry could increase its relevance and grow faster than inflation and the general economy.

What is right for your business, and where do you strike the balance between people-focused and automated processes?

Work will never resemble what it did in the past, and there will be no “all clear” signaling the end of the pandemic.

Here are five of the best practices that insurers can leverage to rebuild trust in voice communications.

A survey of the top 50 U.S. property insurance carriers shows how digital disruption, innovation and the pandemic are affecting the industry.

IIS innovation expert Chunka Mui explores seven factors that will transform our world and tells insurers how to adapt.

Data pre-fill is the top project area for sales capabilities as it is a critical starting point for achieving straight-through processing.