Going Digital

Most transformation programs include a focus on efficiency or process improvement. All of this progress proves incremental, at best.

Here are our top wishes for 2022 that will alleviate barriers to innovation and adoption and foster breakthroughs.

SaaS 3.0 is all about precision in what is used, what is stored and how it is managed. This precision will give insurers real competitive advantage.

We’re well past simplistic disruptive thinking, where startups would present themselves as the Uber of X.

Organizations gloss over culture change, but it is critical for any modernization, migration or digital transformation project.

The future is going to include stronger insurer/distributor relationships. Agents want it. Insurers need it. Customers will benefit from it.

Incumbent insurers and banks still seem in no rush to strengthen their currently weaker position to capture the value from Open Insurance.

The COVID-19 pandemic changed how we sell insurance and rewrote the role of the independent agent forever.