Going Digital

Walmart's acknowledgment that it is establishing a health insurance agency shows that traditional barriers are breaking down. Insurers must prepare.

Does RFP stand for “Request for Proposal” or “Really Frustrating Process?” Carriers can and must do better.

It’s not all gloom and doom. A crisis usually functions as a great breeding ground for innovation.

COVID-19 may be the much-needed impetus for change for insurance organizations operating based on decades-old procedures and tactics.

Consumers and service providers increasingly expect the same frictionless payment experiences they have in other sectors of the market.

Since February, driven by the pandemic, the pace of progress on digital payments has accelerated beyond what we thought fathomable.

The short answer is: No. Insurance is very different from the business of Amazon (and Netflix) and must be approached differently.

Whether via IoT, AI, blockchain or other technology, firms that have made progress have more room to withstand the economic downturn’s effects.