Going Digital

Chatbots can deliver consistent service to an increasingly digital-first customer base while easing the pressure on remote call handlers.

Commercial lines had been left behind in the industry's wave of digital, mobile and insurtech activity. That is no longer true.

Insurers must be flexible, to understand what kinds of integrations would be most valuable to agents.

Have events of 2020 permanently altered the trajectory of the insurtech movement and thrown predictions out the window?

While the pandemic upended 2020, the insurance industry can now build on its digitization efforts to greatly accelerate innovation in 2021.

Legacy systems that have evolved over long periods can be bloated and far less efficient and cost-effective than more modern technologies.

Scenarios that previously seemed like nice-to-haves have suddenly escalated to urgent, and futuristic ideas may become critical.

It’s common in crises to pause or cut investments, including in innovation, yet this is an incredible time to innovate. Here are five tips.