Going Digital

A core system that was top of the line in 2013 may be showing its age. Systems now need to be “digitally native."

Offering a variety of options can lead to increased customer engagement and retention, but poor execution can have the opposite effect.

It may seem counterintuitive that customers want you to do less and them to do more for themselves, but, let's face it, companies aren't much fun to deal with.

Insurers must understand risk in a semi-real-time way, sell a different type of product and have the core systems to handle it.

Technologies such as connected health, homes and autonomous vehicles force insurers to re-invent offerings at an unprecedented pace.

The concept of a minimally viable product (MVP) has helped many companies, but some caution is in order. 

Are we ready to talk real traction in volume and customer value from innovation that goes beyond just a great concept?

Cloud is set to be used in a whole new way by streamlining processes, connecting to advanced technology and consuming more data.