Going Digital

There are some basic capabilities that customers expect from their insurers—and insurers generally fall flat.

Gen Z tops the list of groups ready to purchase Digital Insurance 2.0 offerings that include messenger apps and mobile quoting.

It's official! The ability to innovate will play a key role in determining the future success, even viability, of insurers. 

Home-improvement chains realize they are actually media companies -- and it's time that insurers learned the same lessons.

Both traditional insurers and startups grasp the tremendous gap in SMB coverage and the corresponding opportunities for growth.

Many insurers are focused on how to innovate, but most do not have a stable, cost-efficient core to support and fund their innovation efforts. 

...everything in the world around it has. Insurers cannot afford to be complacent when disruption has upended other industries.

Many companies embrace design thinking, but then senior executives get uncomfortable and render the approach nearly useless.