Going Digital

AI enables personalized customer service from the initial interaction to processing a claim — often without any human interference.

The promise of Digital Fusion is that the sky is the limit, and that digital thinking will provide growth through speed.

An uptick in global growth and rebound in employment levels, if sustained, will have favorable implications for the insurance sector.

While insurers have had more data than they’ve known what to do with, they can now reap the heralded rewards of the big-data revolution.

The employee benefits provider of the future will have to adapt to fragmented career paths and may stop seeing employers as the client.

The difference between Tolkien's "The Hobbit" and "Lord of the Rings" sheds light on how to categorize insurtechs' goals.

Insurance in its present form does not lend itself to an Amazon “1-Click” purchase. Contracts are not commodities distinguished only by price.

The thinking on insurtech is maturing as we all see that, as an old boss of mine liked to say, "We're in a marathon, not a sprint."