Going Digital

Digitizing billing is a great way to engage with customers, optimize a process that is often manual and find selling opportunities.

These companies tackle some of the biggest issues facing insurers.

How can the 2016 results at AIG be explained? Could the recent emphasis on technology, among other things, have caused a loss of focus?

If we can escape the focus on incremental innovation, computing pioneer Alan Kay says, we can gain “unbelievable leverage on the universe.”

Have we entered the seventh inning stretch of this phase of core systems' modernization? Are we preparing to start a new game?

Seven key digitalization technologies have already begun to disrupt the industry. Their impact will accelerate in the next three to five years.

We get too focused on the technology. Disruptive innovation comes from the strategy that uses technology, not the technology itself.

A CEO says he can run his company entirely off his smartphone, and customers can interact with the company entirely via apps and chat, too.