Going Digital

Here are six steps that business owners must take to ensure that IT investments drive strategic value that can be measured.

Our long-term goal at Hamilton USA is to get the questions that an agent or broker asks an insured down to two: name and address.

In designing business models and products for Insurance 2.0, customers should be thought of as <em>intent-driven</em> or <em>opportunity-driven.</em>

Here are five charts that show the high-level forces disrupting the industry, as well as how they connect and combine for even more impact.

Trying to time a disruptive innovation precisely is a fool's errand. A strategy has to emerge opportunistically, through "patient urgency."

The way to analyze the InsurTech phenomenon is via a cross-section view of the customer journey and the insurance value chain.

CEOs of incumbents have five reasons for whistling past the graveyard and actually stifling innovation. But they are sorely mistaken.

RATs (Replacement Avoidance Tactics) are pesky, quickly moving varmints that an organization can’t quite get a handle on.