Could AI Transform Insurance Ethics? By Duncan Minty AI could transform the relationship between insurer and regulator, with implications for public trust and executive careers.
An Interview With Nick Gerhart (Part 2) By Burch LaPrade The former Iowa insurance commissioner provides the regulator’s perspective, with a focus on the goals and tactics of the commissioner’s office.
5 Ways to Fight Price Comparisons By Roger Peverelli Reggy De Feniks Financial institutions risk being seen as nothing more than a service provider or white label supplier.
2 Overlooked Factors for Innovation Success By Aaron Proietti To have a sustainable innovation program, you must spend at least as much time readying for innovation as you do innovating.
2018: A Look Back, Then Forward! By Mike Manes Two memories from the '70s personify the best and worst of our industry -- and suggest a path to differentiation and prosperity.
The Power of Simple Courtesy By Jeff Haden The next time you want to make an impression, think of Richard Branson and the time he insisted a writer take half his sandwich.
Sexual Harassment: Just the Start By Jack Gibson Organizations risk reputation, loss of focus and reduced productivity levels and need to implement risk management practices immediately.
CMOs Behind the Eight Ball By Amy Radin CMOs are in more perilous positions than ever as they try to demonstrate ROI for marketing. Here are some ways to tackle the problem.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.