Leadership

NIH is one of those surprising features of the innovation landscape – the situation where an organization rejects a new idea offered from outside.

Do consumers view insurance agents as they do doctors, attorneys, accountants or perhaps clergy members? Almost certainly not.

Understanding where the gaps are, both in the current insurance market and in the customer experience, will be key.

Following U.S. tax cuts, companies should certainly reward employees -- and the same should be done in respect to consumers.

The insurance industry is built on trust. So why is there so little trust between consumers and the insurance industry?

Many companies embrace design thinking, but then senior executives get uncomfortable and render the approach nearly useless.

Insurance is a risk-sharing process requiring underwriting but is rapidly moving to a social welfare platform that acts as if it can repeal gravity.

A reminder to insurers: The world does not need you if there are no claims. This is your purpose, your reason for existing.