Sexual Harassment in Restaurant Industry By Jordan Markuson Restaurants need to take three steps to deal with all-too-common sexual harassment of staff by customers--and to avoid lawsuits.
U.S. Insurance Deals: Insights on 2H 2017 By John Marra Mergers and acquisitions in the second half of 2017 ended on a strong note, and activity should see further acceleration in 2018.
Making China and India Great Again? By Vivek Wadhwa Short-sighted immigration policies in the U.S. are driving talented engineers and entrepreneurs back home to China and India.
Strategies to Combat Barriers to Insurtech By Dax Craig The industry may be having a technological revolution, but a Valen report suggests that barriers to insurtech adoption and engagement remain.
Linking Innovation With Strategy By Michael de Waal 80% of insurance executives say innovation is critical for the industry -- but only 35% say their own strategy depends on it. Why the gap?
New Regulations for Disability Claims By Bernie Hauder The Department of Labor has received many complaints about the added costs to benefit plans (estimated at 6% to 10% increase in premiums).
Guide for Insurtech Work With Carriers By Stephen Goldstein Here is a detailed guide for startups to consider when preparing to meet with their next prospective carrier.
Interview with Nick Gerhart (Part 3) By Burch LaPrade The former Iowa insurance commissioner discusses the best practices of insurers in compliance reporting, as well as future trends.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.