Leadership

By the time the changes are implemented, the industry leaders have moved on to more innovative products and solutions.

Some of these questions are not comfortable to ask, or to answer. But having realistic answers is the first step toward an effective strategy.

The idea of different learning styles is something of a myth. Study after study finds that everyone’s brain learns in pretty much the same way.

Here is a 10-point checklist (from the perspective of the corporate innovation manager) to improve the chances of success.

If you had an hour with an expert on a key subject, would you spend it watching a PowerPoint together? Not likely.

Training is getting easier to provide, but that doesn't mean it is effective or that workers retain information for when they need it on the job.

It is one thing to tell employees how to write a policy or audit a claim, but quite another to have them actually do it.

The measurement of NPS is arguably the least important component of a program. What matters is what comes after the measurement.