How to Create a Blue Ocean in Insurance By Andrea Silvello For long-term profitability, insurers should focus on opportunities for non-disruptive -- not just disruptive -- market creation.
Practical Tips for the New Traveler By William Zachry Thoughts on travel for the new insurance broker, underwriter or risk manager, or anyone who is new to business travel.
Global Trend Map No. 4: Industry Health By Alexander Cherry A look at some bellwethers for industry health: where services are being consumed, how investments are faring and how job roles are changing.
How Can Insurers Leverage the Cloud? By Michael Costonis Insurers often fail to embrace the cloud for three reasons — and all three reasons are fallacious.
Key Considerations for Managing Innovation By Girish Joshi Companies must leverage the startup ecosystem, capabilities of partners and emerging technologies effectively to deliver innovation faster.
Case Study on Risk and Innovation By Gary Morton The valuable lessons we learned while inventing three breakthrough market categories have direct analogies in insurance.
Danger Lurking in Wrongful Convictions By John Kelly One inmate per week is released due to new evidence from scientific advancements, and the legal recovery averages $10 million per inmate.
Global Trend Map No. 3: Priorities By Alexander Cherry Digital innovation tops the list internationally, as well as in North America, Asia-Pacific and Europe, with customer-centricity not far behind.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.