Leadership

A good customer relationship management (CRM) system makes it possible to “keep it personal” while providing superior service.

Life and annuity insurers aren't finding a bowl of cherries these days, and only 19% say they're doing the hard analytical work to improve.

Using data to define the key performance indicator for a product works great -- but only as long as we have the right data.

With a supercomputer in every pocket and IoT data exploding, the shift from product-centricity to customer-centricity is now tablestakes.

Some people who think of suicide do not want to stop. They say it comforts them to know it's an option if life gets too tough.

Many fear losing control because the print shop is not within arm’s reach, but outsourcing can improve quality and efficiency.

No, insurance isn’t broken, but it has been painfully slow to evolve and is now in desperate need of some modernization.

The tragedy is senseless and irreparable, but on days like this I'm proud I chose a profession that will help restore so many shattered lives.