When Customers Lie, We Learn By Maria Ferrante-Schepis Why do customers commit $80 billion in insurance fraud each year? What are they telling us -- and can we rewire how they think about our industry?
U.S. Insurance Deals: Insights on First Half By John Marra Deal value in the U.S. insurance sector more than tripled to $10 billion in the first half of 2017, compared with $2.9 billion in the first half of 2016.
3 Innovation Lessons From Jeff Bezos By Tim Woods In baseball, an at-bat's success is capped at four runs. In business, "every once in a while you... hit the ball so hard you get 1,000 runs.”
How to Move to the Post-Digital Age? By Denise Garth Those that do not make the shift risk not only the loss of customers but also market share and relevance in the coming new age of insurance.
The Future of Asset Management By Bill Poutsiaka Enterprise Driven Investing lets insurers consider the full set of possible variables, avoiding today's one-size-fits-all quantitative methods.
How to Do SWOT Analysis on Yourself By Andy Molinsky Why just do a SWOT analysis on our businesses? How about ourselves? Where are our blind spots? What do we struggle with?
Innovation Pivots: 10 Lessons Learned By Deb Smallwood Best practices include: "Pivot, and Pivot Again," "Expand Your Failure Appetite" and "Make Innovation Continuous."
Are Philippines Next for Disruption? By William Nobrega With a population of 102 million, the Philippines was the fastest-growing economy in Asia in 2016 and is one of the fastest-growing in the world.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.