Leadership

As Walmart learned, one bad decision on the part of a single employee can cast a negative impression on the entire brand.

How about some insurance on your fantasy football team? The problem is: It isn't really insurance and thus may not be legal.

Saying no is hard, but even harder is living the life you don't want to lead because you couldn't say no. Saying no just takes practice.

Don't view change as black and white. For instance, a digital mix including agent channels outperforms a strictly D2C approach.

Premium financing options that help clients afford the best policies on the market are a great way to generate customer loyalty.

Distribution channels are exploding, but the industry still has a fundamental problem: We can't even agree on who the customer is.

Good executives and project managers minimize the risk of failure by going into implementations with eyes peeled for problems.

A key question is emerging: “How can we illustrate and model insurance value to generations that may not grasp insurance?”