How to Avoid Being Disrupted By Karen Wolfe In insurance, those who hold the data, hold potential power. Those who analyze the data and apply the knowledge control their destiny.
When Might You Fire a Customer? By Michael Spicer For a little fun, this infographic collates a list of the most common personalities who do not make the greatest customers.
How Small Insurers Can Grow By Jim Leftwich In an environment full of startups, software incubators and service accelerators, small to medium-sized insurers must work even harder to keep up.
How to Manage Strategic Relations By Bruce Brodie The status quo is far from ideal, but Strategic Relationship Management provides a strong and effective framework.
India: Next Market for Distribution By William Nobrega Foreign companies are racing into the market; $3 billion in direct investment is expected in the next few years.
Why You Need a Digital Leader By Pierre Peladeau As a company matures digitally, a unified approach is needed to execute a more comprehensive digital strategy.
Insurers Must Adapt to Digital Demands By Ross Campbell The scale at which highly personalized data is being generated by consumers is growing at a remarkable pace.
What Is the Major Barrier to Change? By Denise Garth There has been a significant shift in where the balance of blame lies. Core systems are now the wall of resistance.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.