New Era of Commercial Insurance By Denise Garth There will be a dramatic shift from traditional products to the new, post-digital age products redefining the market of the future.
It's Time to Accelerate Digital Change By David Connolly Companies have started, but addressing narrowly defined problems or one specific part of the business has delivered limited value.
Complexity Theory Offers Insights (Part 1) By Ron Ginn The conceptual framework best suited to understanding our networked world is complexity science. It shows how insurance must evolve.
Major Opportunities in Microinsurance By Andrea Silvello Microinsurance in developing countries is not just a reduced-cost coverage for poor people: It’s an innovative way of selling insurance.
Change Accelerates in Core Systems By Karen Furtado Core systems used to be replaced once or twice in a career. No longer. The technology is too important and improving too fast.
10 Rules for CFOs, From the Fog of War By Craig Lack CFOs have limited awareness of the unnecessary risks and poor strategies deployed by the people they think are managing their healthcare spending.
Winning With Digital Confidence By Chris Curran PwC’s survey found that executive confidence in their digital IQ had dropped a stunning 15 percentage points from the year before.
Suicide and the Perspective of Truth By David Covington It seems so obvious: The hand of the taker is responsible for the deliberate action of suicide. But that perspective is too limited.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.