The 6 Principles of Persuasion By Gifford Thomas Why do you buy a product or pay for a service? What motivates your customers to say “yes” to what you are offering?
It's Time to Go on the Offensive By Shahzadi Jehangir After years of cost-cutting and downsizing, companies have realized they can’t shrink their way to success.
How Habits Stifle Strategy By Denise Garth “It may seem like most organizations make rational choices based on deliberate decision making, but that’s not really how companies operate."
Where Are All Our Thought Leaders? By Kevin McPoyle How often is a representative of our industry asked to weigh in on a pressing issue of the day? Rarely, if ever. We need a seat at the table.
Key Trends in Innovation (Part 1) By Sam Evans The impact of insurtech is at least 40% to the average carrier -- with a 20% possible upside, and a 20% downside scenario.
An Agenda for a New Business Activism By Paul Thanos While government can provide a social safety net, the private sector must take primary responsibility through reinvigorated business activism.
Time to Talk About Sex Abuse in Schools By John Stephens Sexual abuse is our schools' single biggest risk, costing tens of millions of dollars each year — not to mention the incalculable human cost.
Innovation, Community and Timelessness By Maria Ferrante-Schepis Here is a look at some of the most famous modern innovators and at what timeless element they extracted and modernized.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.