Leadership

Emotional and mental health issues should not be treated exclusively as a performance matter, but typically are.

The idea of insurance coverage porn may be new, so let me explain. I define it as creating a fanatic view of insurance coverage.

Surveys and questionnaires do a poor job of accounting for the emotional considerations that drive customer behavior.

"Marketing is feckless/Everything is "pay less"/Payment is money-less;/Is the value worth less?"

Cultivating a deep understanding of customers’ needs and desires should be the first step any insurer takes in its digital transformation.

A constant process of internal creative destruction is required to avoid becoming the victim of an external, competing creative force.

About 6% experience severe Seasonal Affective Disorder (SAD) and as many as 20% may experience a milder form of the disorder.

What is it called when someone—other than a millennial—feels the need to explain who millennials are? Boomer-splaining?