Leadership

In 2016, our entire industry went from one that was slow to adopt emerging technologies to one that is well on its way toward digital transformation.

We service professionals all too often tend to define our business model in terms of products and services offered rather than clients served.

No matter how we motivate people, and no matter how organized we are, our change efforts will suffer if we don’t accept human emotion.

Over and over again, we’ve seen companies focus on the optics of innovation, not the hard work that achieves real innovation.

"I’m sure my Amazon and Netflix recommendations are very different from yours. Yet, we treat insurance customers as nearly identical."

Insurers will need to truly understand what the customer wants or values -- but collecting that information is very hard.

Creating a team atmosphere can be very difficult with virtual staff, whether employees or contractors -- and 37% are now telecommuting.

When death by suicide strikes the workplace, employees immediately look to its leadership for direction.