Don’t Believe Your Own Fake News! By John Johansen Here are four ways to make sure you don't fall into common traps and make hasty decisions based on bad data.
Possibilities for Non-Traditional M&A By John Marra Many insurers are considering carve-outs or IPOs as sellers, and there are even more looking to build market share by acquiring.
How to Lead Change (Part 3) By William Freitag We all know that change can bring painful challenges. Here are steps that insurers can take to stay on course.
Innovation Won't Work Without This By Shahzadi Jehangir To sell an idea to stakeholders, buyers and users, we not only have to change what they think but how they think.
What the Inauguration Tells Us By Gautam Kumar It's the perfect postcard moment that shows how the world works differently now and values things differently now.
I'm a Retired Professional... By Robin Roberson ...Now what? According to a study at Harvard University, nearly 24% of those between ages 55 and 74 were working in the gig economy.
New Approach to Mental Health By Mary McClatchey Sally Spencer-Thomas Emotional and mental health issues should not be treated exclusively as a performance matter, but typically are.
Insurance Coverage Porn By Chet Gladkowski The idea of insurance coverage porn may be new, so let me explain. I define it as creating a fanatic view of insurance coverage.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.