What Trump Means for Best Practices Best practices can be inside baseball. Despite all the peer studies that meant the media “knew” that Hillary Clinton was the winner – SHE LOST!
What Trump Means for Business There are three reasons why uncertainty is far higher than normal during the transition to the new president -- and business investing may suffer.
What Trump Means for Job Creation Trump needs a new plan to bring back jobs: They're going to robots and other new technology, not overseas workers.
Destination 2020: Adventure or Disaster? Your starting point is January 2017. Your destination is January 2020. There will be numerous hazards along the road.
The Dark Side of Rapid Change If too many people are unable to adapt quickly to rapid change, they will push back and create upheaval.
Why Customer Focus Isn't Enough If you think customer focus is enough, please stop, put your smartphone down and back away from the table.
How We're Wired to Make Bad Decisions Research into 2,500 large corporate failures found that many big decisions are doomed as soon as they come off the drawing board.
The First 100 Days in a New Job It is crucial to seize that window because, culturally, the newcomer has credibility and deference not usually afforded to existing employees.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.