Are You on Your Game, or Is Your Game Over? By Mike Manes We can go enjoy a smoke and a Sudoku on the bank of the nearest tar pit and wait for a meteor to end our pain and frustration, or...
Is U.S. Losing the War for Talent? By Vivek Wadhwa Of 191 "unicorns" worldwide, 42 are in China and eight in India. There were almost no blockbuster technology start-ups in Asia a decade ago.
4 Tips: How to Be a Manager, Not a Doer By Susan Kearney Congrats on the promotion. Now repeat after me: "It's no longer my job to get things done. It's now my job to make sure that things get done."
Should You Allow Bowser in the Office? By Tom Bone Because dogs bring risk into the workplace, it’s a good time to revisit the issues that employers face when making this choice.
The Most Stressful Job in Insurance By Tony Boobier HR is a profession living in the 1980s but trying to operate in a a business environment of the 2020s, or thereabouts.
The Unique Skills in Each Generation By Mark Wallace Each generation provides different skills in the workplace. This infographic explores how to build the right mix.
Customer Experience: Not Arm Wrestling By Karen Pauli Departments fight over who owns the customer experience -- or who doesn't. This has to stop. Some individual needs to take ownership.
4 Ways to Avoid Being a Foolish Leader By Paul Laughlin Customer insight work is, by nature, exploratory and innovative, and it requires a flexibility and level of risk that run counter to IT processes.
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).