Insurance M&A Stays Active in 2016 By John Marra Momentum should pick up from small to medium-sized companies, as they are focused on building much-needed scale and complying with regulation.
Innovation -- or Just Innovative Thinking? By Maria Ferrante-Schepis Skillsets for innovation may be missing: The insurance industry generally does not know how to prototype or pilot.
The End of Leadership as We Know It? By Tony Boobier As we focus on a world of data and analytics, we have to accept that this has the potential to create the collapse of organizational hierarchy.
Can Cities Meet Needs of Tomorrow? By Kevin White If major cities are hit by shortages in key areas, the world could be plunged into one of the worst recessions it has ever seen.
Value in Informal Employee Networks By Neeru Arora Increasingly, it is through often-invisible networks of employees that work actually gets done in today’s knowledge-intensive companies.
Benefits: One Size No Longer Fits All By François Choquette Offering a wider range of benefit choices tailored to each generation’s needs can attract and retain crucial talent.
Answer to a Better Customer Experience? By Steve Biancaniello The answer starts with identifying what chunks of customer material you can share and re-use in a consistent way.
Beat Brain Drain: Boost Your Talent Pool By Peter Sanborn How can businesses avoid being hit hard by a skills shortage even more pressing than the one the world is already facing?
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).