Leadership

After a wave of of de-mutualizations two-plus decades ago in a number of developed countries, mutuals are making a comeback.

Negotiation doesn't necessarily need to involve a “winner” and a “loser.” It's possible for both parties to walk away a winner.

Insurance providers are no longer able to compete primarily on price and are focusing their efforts on ways to please their customers.

Put on your contrarian hat for a moment. Think of all the bad things that could happen if your staff focused, to a fault, on the goal you’ve set.

State insurance agency sites vary widely on providing people with useful, timely information. Texas is best. New Mexico is, well....

Marketing automation systems show a lack of integration of customer insight. This is such a missed opportunity.

The second edition of the Oxford English Dictionary contains 171,476 words in current use. Here are the 26 most important for businesses.

Success is simple. Just give your consumers the experience they want, through personalization and data analytics.