Leadership

Evidence is mounting that companies with lower greenhouse gas emissions perform better on average. But why?

The new prudential framework is not yet "business as usual." Many insurers are far away from using the framework.

Don’t expect the marketplace to adapt to your style and values and needs — you must meet theirs.

Firms overlook key components of the experience — they appear mundane but can determine customer perceptions.

Insurers must move beyond the numbers and look at how to bring the two cultures together.

We expect leaders to be like Napoleon, crafting brilliant strategies while looking regal on horseback. But there is a better way.

Many people fall victim to fear or slick salesmanship to be convinced of the need to purchase some kind of special insurance coverage.

Many in the C-suite privately question the value of customer experience differentiation, unsure of the financial return it really delivers.