26 Most Important Words in Business By Mike Manes The second edition of the Oxford English Dictionary contains 171,476 words in current use. Here are the 26 most important for businesses.
Give Consumers the Experience They Want By Seth Birnbaum Success is simple. Just give your consumers the experience they want, through personalization and data analytics.
5 Stages on Journey to Personalized Insurance By Michael Costonis 77% of customers are willing to provide usage and behavior data in exchange for lower premiums or tailored coverage recommendations.
Brexit Brings Some Opportunities in U.K. By Shaun Crawford With diligence and imagination, the U.K. insurance industry can use Brexit to secure its future and maintain preeminence as a leader.
Employers' Role in Preventing Suicide By Candice Porter 70% of those who die by suicide tell someone or give warning signs -- and full-time workers spend 47 hours a week at work.
Should You Use a Coach/Mentor? By Paul Laughlin There has been quite some debate within the coaching community about the need to improve methods of measuring effectiveness.
Why Are We Still Just Talking Diversity? By Brian Duperreault For all the intellectual support we give diversity and inclusion, we still haven’t found a way to confront the biases each one of us has.
Blueprint for Suicide Prevention By Calvin Beyer Sally Spencer-Thomas The construction industry has moved from not thinking about suicide prevention to being a leader in the effort.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.