6 Worst Things to Happen to Insurance By Bill Wilson The author, retiring after nearly 50 years in the industry, lists the six worst trends he's witnessed in his distinguished career.
EY's Outlook for L&A, P&C in 2017 By David Hollander In 2017, the focus of innovation will start to shift from reducing costs to reinventing products and business models.
How to Secure Your Next College Grad By Amy Greenlaw This infographic answers some key questions for recruiting college grads, such as what actions to take to recruit the elite.
The Entrepreneur as Leader and Manager By Norm Trainor For the entrepreneur, the ability to create highly productive working relationships that can fulfill their vision depends on three factors.
Insurance Is NOT a Commodity! By Chet Gladkowski Yes, you can go to a website, fill in a handful of fields and get a number of quotes. But are the policies actually the same?
The 4 Secrets to Managing Change By Gifford Thomas Transformation is difficult. But some have succeeded throughout the length and breadth of their organization. What is the secret?
How Technology Amplifies Evil By Chunka Mui A new book shows that the internet’s capacity for good is matched only by its capacity to empower evil.
The Right Way to Tackle Gender Bias By Sheryl Medeiros Despite proof that companies with women in leadership significantly outperform peers, the approach to diversity is all wrong.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.