Leadership

What is surprising is that few insurance firms have put policies and practices in place to accommodate today’s retirement reality.

"We cannot be overly dependent on what we have done in the past to make decisions about the future."

After a wave of of de-mutualizations two-plus decades ago in a number of developed countries, mutuals are making a comeback.

Negotiation doesn't necessarily need to involve a “winner” and a “loser.” It's possible for both parties to walk away a winner.

Insurance providers are no longer able to compete primarily on price and are focusing their efforts on ways to please their customers.

Put on your contrarian hat for a moment. Think of all the bad things that could happen if your staff focused, to a fault, on the goal you’ve set.

State insurance agency sites vary widely on providing people with useful, timely information. Texas is best. New Mexico is, well....

Marketing automation systems show a lack of integration of customer insight. This is such a missed opportunity.