Leadership

To kick-start innovation, understand the frustrations that customers experience in their dealings with you – and competitors.

There is a sense of complacency about GDPR, but the importance and the time needed to adapt mean that leaders must focus now.

Change interferes with the culture, behavior and mindset of employees, so, to implement change successfully, you have to manage resistance.

Many firms apply Maslow’s hierarchy of needs to seduce customers -- but stop once a sale is made. Why not continue?

Diversity creates a powerful dynamic between leaders and teams who know how to unlock each other's contributions.

We need folks who take responsibility, the connectors, the ones with insight, those who are fair and never lose hope when the chips are down.

21% of the insurance business is at risk of being lost to standalone fintech companies within five years.

How do we create the wanting without having to sell insurance? What if we create a competition that rewards good behavior?