Lessons From 3 Undisrupted Brands By Maria Ferrante-Schepis Old companies that don’t get disrupted are excellent at defining their purpose as something deeper than just the product they originally sold.
Need for Lifelong Learning in Insurance By Martin Frappolli Here are four ways to foster continuous education, helping your staff be more productive and eager to try new things.
5 New Year's Resolutions By Louie Castoria These have less to do with dieting and flossing and more with promoting productivity and providing excellent service at liability insurers.
How to Lead Change (Part 2) By William Freitag How well are we, as leaders, prepared to lead change? Is there anything we can do to better acknowledge the risks and rewards of change?
When Culture Can Be a Corporate Cancer By Mark Webb The pressures of the competitive world and investor expectations can produce a tumor that regulators have been unable to excise.
10 Reasons Why Founders Fail By Amy Radin There are 100 things a founder must get right for his company to succeed, and if he only gets 99 of them right he is likely to fail.
How to Master the ABCs of Innovation By Chunka Mui Too few companies are being innovative about how they innovate. They are buying fish, not learning how to fish.
When Workplace Safety Is Core... By Ronn Lehmann Sally Spencer-Thomas ... the focus goes beyond preventing physical issues and includes supporting employees' emotional well-being.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.