Personal Lines

Google Compare just adds to the illusion that consumers really can compare insurance products and reach purchasing decisions online.

Untruths cost car insurers $13 billion a year -- but technology is making it easier to deter auto fraud and greatly reduce leakage of premiums.

As auto makers become "mobility" companies, will insurance shift from the driver to the manufacturer? Can new services be provided?

Many think the key to customer retention is customer satisfaction. That's wrong. Lots of satisfied customers still switch carriers.

Usage-based insurance offers drivers cost savings and other benefits, but the Big Brother aspect can trouble some.

As auto insurance premiums dwindle, carriers will have to devise new strategies, such as helping drivers avoid accidents.

BlaBlaCar shows how hard it is becoming to interpret policies.

An inexpensive device can hear a smoke alarm and cut power to an electric stove, removing the source of many devastating fires.