Personal Lines

If you look at the protection gap from the customer standpoint, there isn't a gap. We're just kidding ourselves.

At the least, innovations in cars will force insurers to rethink their business models in four key ways.

Can we learn from microinsurance programs and make auto insurance accessible to foreign-born, non-licensed residents in the U.S.?

Smart Drivinc aims to provide peace of mind to parents and others by developing affordable, crash-prevention technologies.

Aggregators collect lots of highly useful data -- but can, for instance, be used by consumers to try what-if scenarios and game their risk ratings.

More than half of car accidents may now stem from phone-related distracted driving, according to a survey of agents -- a huge increase.

Are you sweating, yelling or waving your arms while you drive? State Farm’s “emotion management system” would know, based on biometrics.

LeadGen sites like GoogleCompare deliver a bad customer experience and raise privacy issues. Instead, a new type of agent is needed.