Personal Lines

Why can't insurers meet the speed and performance of a customer experience leader like Amazon? In a nutshell, siloed legacy systems.

Auto insurers and auto makers, once basically adversaries, are beginning to cooperate and partner around many emerging opportunities.  

By 2020, chatbots will power 85% of all customer service interactions. Why? Speed, convenience and user-friendliness.

We have 27% share among newcomers to insurance! You don’t need clairvoyance to see the predictive power of that metric.

The race is on to find the next insurance credit score—and the winners (if there are winners) will gain a pricing (and underwriting) edge.

After decades of decline, fatalities from car crashes have been increasing for two years. Employers can help reverse the trend -- and must.

An interview with Trōv founder Scott Walchek: "We can make the whole experience so seamless that customers don’t have to do anything."

Guidelines on prescribing can combat the opioid epidemic -- but not all treatment guidelines are of equal quality.