Personal Lines

Traditional distributors must be able to execute as efficiently as the newly minted distributors emanating from the insurtech world.

Car insurance companies haven’t quite fallen in love with this new world of car sharing, as it poses some interesting challenges.

Many do not appreciate how the structure of an insurer can be an important consideration in a purchasing decision.

It's time to splash some cold water on the hype inferno about Lemonade that appears to have taken over the sane minds of our industry.

The industry needs to adapt because hosts and travelers alike face unexpected exposures because of the surge in home-sharing.

As I leave decades with incumbents and embark on a new chapter at Lemonade, I see a chance to help make insurance relevant again.

"If you tried to create a system to bring out the worst in people, you would end up with one that looks a lot like the current insurance industry.”

The industry has for too long treated technology as a cost of doing business, rather than as an investment in consumer experience.