Going Digital

Insurers often think core transformation of systems is just a technical exercise; the organization and skills must change, too.

Insurance innovation requires looking past the latest and greatest technologies -- "proof of value" must replace "proof of concept."

In the digital revolution, insurers must recognize that a one-size-fits-all channel model is obsolete and must find new ways to touch customers.

CMOs and CIOs must collaborate to build a Dream Team and demonstrate ever-greater value. The key is breaking efforts into six chunks.

Insurers recognize the need for core transformation but need three technical capabilities to be able to keep up with changes in the market.

Despite the disruption, the PwC Global Survey finds most insurers focused on doing what they already do, just via a different channel.

Ronald McDonald may still be smiling, but McDonald's has become a slow-motion wreck because it stopped innovating in a changing market.

Google dominates in customer experience, Amazon in supply chain, Apple in the experience and Facebook in community -- disruption is coming!