Going Digital

Tech firms routinely over-promise and under-deliver, but there is no magic bullet. Insurers must always do the hard work themselves.

The transformational journey needs sequenced milestones, requiring systematic supervision by a program management office (PMO).

Getting big-ticket projects approved can be hard. But there is also a cost to doing nothing. Every day of delay can be expensive.

The pace of change demands that companies try to become a Next-Gen Insurer, but research shows that very few are moving fast enough.

Pilot projects lull firms into thinking they're being nimble, but a more radical approach is needed -- as Pixar shows in a fascinating video.

Six months of discussions with C-suiters, VCs, advisers and technology innovators turns up several trends that most firms can tap into.

Fully 78% of insurers have begun the journey with policy administration systems, but configuration tools are posing a challenge.

Rather than seek unoccupied "blue oceans," they operate in "purple" ones: Breakthrough innovation is a mix of new and existing markets.