AI & Machine Learning

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Through data analytics, personalized interventions and robust support systems, AI can mitigate overuse of the addictive drugs.

ITL FOCUS is a monthly initiative featuring topics related to innovation in risk management and insurance.

Blue Cross/Blue Shield of Michigan, Jerry and others are lighting a trail that the rest of us can follow.

Responsible AI can automate routine tasks that burden healthcare professionals and assist in analyzing large datasets.

Data science teams often don't understand the organization's risk frameworks, and insurance leaders have too little experience with analytics.

Generative AI, unanticipated risks, rate increases and social media’s effects will preoccupy insurers for the rest of 2024.

Even as technology drives efficiency and innovation in claims, the key is to find the right balance between it and the human touch.