AI & Machine Learning

Most Recent

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Generative AI: Coming Faster Than You Think

In the decades I've been immersed in technology and innovation, I've never seen anything adopted nearly as fast as generative AI.

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How AI-Powered Contact Centers Elevate CX

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AI is letting insurers simplify the customer journey, removing friction points and driving customer loyalty.

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Future Is Here for Fraud Detection

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The future of fraud is here, but so is the future of fraud protection. Decision intelligence saves thousands of hours of manually searching through risk anomalies.

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What's Driving Social Inflation?

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Changes in the litigation environment, shifting public opinion, medical inflation and emerging risks are producing lots of so-called nuclear verdicts.

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3 Key Uses for Generative AI

By

Tom Chamberlain

Generative AI, such as ChatGPT, could transform insurers' underwriter workflow, claims processing and fraud detection.

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AI's Role in Commercial Underwriting

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Automation allows commercial underwriters to focus on more complex risks, while leaving routine applications to be handled by machines.

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How My View of ChatGPT Changed

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The tone of articles about ChatGPT has rapidly shifted from "amazing but not always accurate or high-quality" to "this is significant progress."

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Insurers Boosting Their Use of AI

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62% of insurers say AI/ML has already resulted in a reduction in headcount. 81% cited AI as their leading strategic IT priority.

Editor's Picks

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Tech Secret to a Combined Ratio Below 100%

By

Deepak Karthikeyan

While large personal auto insurers have adopted telematics-based programs, they’re only scratching the surface of the potential benefits.

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Insurtech Is at an Inflection Point

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Insurtech funding has been dropping since 2021 and hit a 20-quarter low in 4Q22. Will it rebound, continue on a flat path or decline further?

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'Digital Twins': The Race Is On

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The concept is widely adopted in manufacturing and supply chain. Insurers that integrate digital twins will significantly out-compete rivals.

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Insurance in 2030: What Does the Future Hold?

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In an increasingly fractured world, insurers have to cover a greater array and frequency of intensifying risks.

Six Things

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Beware the Algorithm!

By Paul Carroll

Lawyers and consumer advocates are demonizing algorithms any time a decision goes against a policy holder. Let's talk about them less.

How to Navigate Social Inflation

Facing increasingly complex claims, insurers must modernize, shift their cultures to prioritize efficiency and empathy, and seek legal reforms. 

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Managing Loss Control With Location Intelligence

By combining historical aerial imagery, property condition data, and AI, insurers can optimize underwriting, inspections, and fraud reduction.

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A Practical Approach to AI in Insurance

Insurers can use AI to solve specific problems without causing major disruptions.

3

AI in Insurance: Balancing Innovation and Caution

AI's potential to transform insurance clashes with the industry's risk-averse nature, creating a complex landscape for insurers to navigate.

4

Why Obesity Rates Won't Stop Rising

The government must partner with organizations and insurers to increase the availability of obesity medications.

5

How Business Rules Engines Can Slash Time to Market

The systems streamline the management of business rules, letting insurers adapt swiftly and efficiently without the need for intervention by IT. 

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A Novel Approach to Curbing Healthcare Costs

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Insurance Thought Leadership

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Realignment in Insurance: Business Models, Product, Value-Added Services

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Why UX Integration Can Make or Break an M&A Deal

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ITL Partner: insured.io

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6 Ways to Modernize Mobile Apps for Policyholders

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How AI is Reshaping Cyber Insurance

By

Megan Silverman

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