AI & Machine Learning

Meta recently unveiled a chatbot that draws on the vast stores of knowledge on the internet. The results, well... they haven't been quite what Meta hoped.

Natural language processing can transform a burdensome process, freeing claims professionals to apply their expertise where it makes the biggest difference.

Insurers can use AI and machine learning to offer to anticipate customers' needs as they progress through life events and their risk category changes.

In painting a rosy and likely unrealistic picture of what AI can and can't do, Musk has, in our view, misled the public about how far we still have to go.

Climate change is one of the most pressing issues in the insurance industry today, but forward-thinking insurers have found the way to combat it: AI. 

An increase in digitization, the rise of AI and better value-tracking methodologies have paved the way for more advanced technology like "intelligent decision-making."

AI's Cool New Trick. Plus, In Competition for Top Talent, Innovation Matters; How to Preempt Disinformation; Top Brokers Advantage; and more.

If the proper guardrails and governance are not put into place early, insurers could face legal, regulatory, reputational, operational and strategic consequences down the road.