AI & Machine Learning

With the competition to create the most knowledgeable AI systems, creators are getting to the point where they can’t explain how a decision was made.

Is it time for insurers to go big on ChatGPT? The short answer is no. The right approach is: Think Big, Start Small and Learn Fast.

Operational intelligence uses AI to create measurable insights into how work is being done and allows for new ways to work and get paid.

Sixty $1 billion natural disasters hit the U.S. in the last three years, already nearly half the total in the entire previous decade. Something has to give.

Two key questions for insurers: Do guardrails exist around your AI tools, and can you defend those guardrails through testing and documentation?

The length of time it takes to settle an auto claim is key to customer satisfaction --  one of many reasons touchless claims are finding a stronghold.

Technology-driven climate insurance can address the gap between the risks homeowners face and the coverage insurers can provide.

Many insurers are turning to AI technology to supplement their current employee education and institutional knowledge management strategies.