AI & Machine Learning

Tools like ChatGPT and Bard offer endless applications for auto insurers, but adoption of generative AI isn’t a linear path. 

AI may be radically improving how we forecast major storms -- among a host of other recent, important developments in the field.

Insurers must leverage innovative technology to manage evolving risks and adopt radical transparency. Those that don’t will be left behind.

Tech leaders are feeling pressure to integrate generative artificial intelligence into their programs, but some caution is in order.

A life insurer’s true differentiator should leverage technology that complements the human element of agent-to-customer interaction.

Call centers will no longer be viewed as cost centers. AI and actionbots will turn these hubs of customer interaction into revenue generators.

AI-powered fraud detection and human expertise combine to fortify insurers and minimize risks for all stakeholders.

AI applications have been used for discrete tasks but will soon drive end-to-end decisions across the entire claims management experience.