Commercial Lines

Insurers started 2022 in a position of strength and still are in a good spot to drive down costs and increase demand, unless rising claims costs and market volatility continue.

The assortment of massive claims events in 2022 has made insurance more desirable for buyers and insurers more nervous.

Technology will allow carriers to develop new products with greater efficiency, speed and economy than ever before.

With inflation persisting and natural catastrophes on the rise, many insurers are struggling to offer protection in niche markets. Technology platforms are the answer. 

In workers' comp, a patient-focused, early intervention claims management model has demonstrated many key improvements over traditional case management.

While there are certainly more than 20 issues to discuss, here are high-impact matters relating to workers’ comp, healthcare and risk management that need more attention.

Nearly all say improving the customer experience for the agent/broker is one of their top business drivers for tech investments, up 20% over 2021.

Companies with custom physician provider networks experience 50% shorter treatment duration, 60% lower average medical expense and 35% shorter claim duration.