Going Digital

Up until now, changing a deductible or coverage amounts or adding a valuable meant contacting customer support. Not any more.

How can organizations minimize problems and maximize opportunities in disruptive times? The food and drink industry offers insights.

Startup culture looks at insurance and sees lumbering dinosaurs. But remember that dinosaurs ruled the earth for 180 million years.

Insurance is contracts. Why, then, is insurance sold like so many bags of potatoes, while contract lawyers charge like, well, lawyers?

Insurtech disruptors have digital savvy but need to learn a lot about the industry. Leading incumbents could be the ones to teach them.

Here are six stages that innovation programs must go through to succeed. 

Negative misconceptions arise when insurtech gets linked to “disruption,” so it doesn't get all the positive vibes it deserves.

Insurers use historical data for pricing, then reconstruct an accident. In the real-time, connected world, this will not be good enough.