Leadership

He raves about the potential of the Internet of Things but cautions that innovators need deep insurance knowledge to take advantage.

Insurers should once again require those at risk to undertake cost-effective loss-reduction measures. Back to our roots!

Although some dismiss the gig economy as a fad, a hard look at the numbers shows it's both large and growing, with profound implications.

As long as policyholders don't like or trust carriers and agents, we need to stop giving customers tricks and start offering treats.

Most ask "why" or "why not" to incorporate new technologies into products. Shift the question to "how," and you'll make better choices.

Annual employee rating systems, often known as "rank and yank," don't solve problems; the systems make it hard to develop employees.

The CEO of Livegenic says the industry is too slow to adopt innovations -- but that creates opportunities for those nimble enough to seize them.

Marketing's fourth P (place) is becoming key. Customers want to buy anywhere, putting new demands on distribution networks.