If Growing Gets Tough, Tough Get Growing By Jeffrey Hesse Companies understand that they need to change to keep growing, but many don't first make sure they have the talent to fulfill their strategies.
Top 10 Insurance Trends in 2016 By Gwenn Bézard As this infographic shows, in 2016 insurers will juggle priorities: modernizing systems, maintaining profitability and accelerating transformation.
Wanted By Amy Radin The CMO must anticipate the expectations of the connected consumer, master an accelerating digital learning curve -- and much, much more.
2016 Latin America Insurance Outlook By Shaun Crawford The outlook for Latin America looks bright for this year because of the rollout of new products and new distribution strategies.
3 Ways to Boost Trust in Your Brand By Dax Craig To gain consumers' trust -- a huge challenge for insurers -- you must abandon the "black box" approach and become transparent.
Why Millennials Are the Best Workers It's fashionable to trash Millennials for lack of work ethic, but here are six reasons why they may be the best generation of workers ever.
Better Way to Think About Leadership Leadership is measured through tools like ROI and EBIT, but they only look at the tangible. Kaizen helps focus on the intangible, too.
How to Seize the Opportunities in 2016 Those of us who cling to the old ways of doing business aren't going to make it, but 2016 presents a slate of unprecedented opportunities.
Are We Losing Our Negotiating Power? By Taylor Smith John Burge The plaintiff bar has investigated a staggering amount of money to improve its data on claims settlements. Insurance industry lawyers are way behind..
Continuous Improvement Comes to Insurance By Tom Bobrowski Process intelligence tools let operations leaders “see” digital products being built, enabling use of statistical process control techniques.
The Experience/Efficiency Paradox By Rory Yates Insurers must move from the manufacturing era (efficiency through administrative scale) to the ecosystem era (maximizing the value of a relationship).
Changing Expectations on Mobile Payments By Julie Schieni 41% of millennials with insurance purchased it with their mobile device, and other generations are moving in that direction, too.